According to the latest requirements of epidemic prevention and control, in order to do a good job in epidemic prevention and control and minimize the risk of transmission, from August 1, major medical institutions in Shanghai have successively issued the latest instructions on outpatient and emergency treatment, inpatient visit and escort.
Huashan Hospital affiliated to Fudan University (released on August 1st)
In order to continue to do a good job in the prevention and control of the epidemic situation in COVID-19, we hereby reiterate the relevant regulations on outpatient treatment, inpatient visit and escort in our hospital as follows:
First, cooperate with the epidemic prevention and control work.
(A) outpatient management
1. When entering the hospital and clinic, please cooperate with the body temperature test, and take the initiative to show your ID card/medical insurance card, application code and itinerary code, and cooperate with the epidemiological investigation. If the epidemiological history is not truthfully declared or concealed, it will bear corresponding legal responsibilities.
2. For outpatient treatment, please try to see a doctor independently. If you really need companionship due to mobility difficulties, only one escort is allowed; Accompanying personnel shall carry valid identification documents.
3. Wear a mask all the way to the hospital to avoid using a mask with an exhalation valve; Please don’t eat or drink in the hospital buildings; Do not take off the mask unless it is necessary, and discard the used mask in the special trash can according to the regulations, and do not discard it at will.
4. According to the regulations of the hospital, cooperate with the orderly treatment, so that one person has one consultation room. Please wait patiently outside the consultation room for patients who are not called.
5. Due to the renovation of emergency and fever clinic in our hospital, we can’t accept fever patients at present. If you have fever, please go to the nearest fever clinic.
6. If you are under medical observation, please go to the outpatient clinic after the observation period expires.
7. Please wash your hands in time after touching public goods.
(2) Ward management
1. Visit management:
If a visit is really necessary, the visitor should provide a negative report of nucleic acid test within 3 days, and inform the ward and register the visitor’s name, ID number, body temperature, residence history, health code, itinerary code and vaccination history before 13:00 every day. Only one visitor is allowed for each patient, who must visit within the specified time of the hospital. The visiting time is 15:30-16:30.
2. Escort management:
In principle, only patients with self-care difficulties or illness need to have a fixed escort. The escort should provide ID card, negative report of nucleic acid test within 3 days, vaccination history, sojourn history, health code, itinerary code and body temperature to apply for "escort certificate" in the ward.
3. All accompanying and visiting personnel shall check and record their body temperature, residence history, health code, travel code and vaccination history, and enter the ward only if there is no abnormality.
4. Patients and caregivers shall not leave the hospital at will. If there are special reasons, they need to ask for leave from the nurses in the ward and return at the specified time; Those who are overtime/not on leave need to be tested again for nucleic acid.
Second, make an appointment for medical treatment
(1) Appointment of WeChat service number
Our hospital implements real name, time-sharing (30 minutes) and full appointment for outpatient treatment. Please complete the appointment in advance before coming to the hospital.
Outpatient appointment way: WeChat search "Huashan Hospital Affiliated to Fudan University Outpatient Service Number" or scan QR code.
Appointment method: through outpatient service → outpatient appointment → department selection, select the department for appointment.
(2) Other appointment methods
Our hospital provides telephone appointment, on-site appointment, inter-clinic appointment and other appointment methods for elderly patients who are inconvenient to make mobile phone appointments.
Telephone reservation: You can make an appointment by calling 96886 and following the voice prompts.
On-site appointment: you go to the self-service appointment area on the second floor of our outpatient department, and the on-site volunteers will help you complete the appointment.
Third, the peak is wrong.
Our hospital provides appointment service by time. Please try to avoid the peak of medical treatment every morning and come to our hospital strictly according to the appointment time.
Fourth, follow-up consultation and dispensing in Internet hospitals
If you need to make a follow-up prescription, you can make a follow-up prescription directly through the Internet hospital of our hospital, and the relevant drugs will be delivered directly to your door to reduce unnecessary visits to the hospital.
Shanghai Ninth People’s Hospital (released on August 1st)
The outpatient service in our hospital is scheduled by time. It is suggested that we can make appointments through various channels and come to the hospital according to the scheduled time to reduce the waiting time in the hospital.
2. All hospital personnel must wear masks correctly and take personal protective measures.
3. All personnel entering the hospital should take the initiative to show their health codes and travel codes, and cooperate with the temperature measurement. Old people, people who can’t operate, and people whose mobile phones are out of power can enter the hospital through manual inspection channels.
4. Our hospital implements one-way personnel diversion. Please leave the admission area according to the guidelines.
5. Cooperate with the investigation of epidemiological history of medical staff in the pre-inspection and triage of outpatient departments.
6. During the epidemic prevention and control period, please keep one meter apart and queue up in an orderly manner.
7. Anyone who has fever, comes from or passes through high-risk areas of domestic epidemic within 14 days, or whose health code is yellow or red, please go to the fever clinic directly. Covid-19 nucleic acid test is required for patients in fever clinic, and only when the test report is negative can they leave the fever clinic area.
8. Our hospital has opened an Internet hospital outpatient service. Patients who return to the hospital for dispensing can choose the Internet hospital for online treatment, make prescriptions online, and deliver medicines to their homes.
9. Please minimize the number of accompanying personnel to avoid cross-infection.
Shanghai Tenth People’s Hospital (released on August 1st)
In the special period of epidemic control in COVID-19, in order to prevent the occurrence of nosocomial epidemic and ensure the medical safety of patients, please cooperate with the following matters:
1. Persons entering the hospital area through various entrances: please cooperate with the staff to check the trip code+health code+temperature measurement+asking about the residence history before passing. (Pedestrians are advised to enter the campus from Gate 301 of Yanchang Middle Road)
2, in order to ensure the medical safety of hospitalized patients, in principle, it is not necessary to accompany or visit. If you need to accompany or visit, please provide the negative nucleic acid report, health code and itinerary code within 7 days, take your temperature and inform you of your living history inside and outside for 14 days. If you have lived abroad for 14 days, you must provide the negative nucleic acid report within 3 days. Those who have a high-risk residence history, fever, unable to provide a negative report of nucleic acid within 7 days, and abnormal health code and travel code are not allowed to enter the ward.
3. Only one escort is allowed and fixed, and an escort certificate will be issued after evaluation by medical staff. Please prepare daily necessities and masks, wear masks correctly during the whole process, and accept temperature monitoring once a day. You are not allowed to gather in the ward for chatting or visiting, and you are not allowed to go out shopping. You can apply to the ward for booking catering and bathing, and you are not allowed to leave the hospital during the escort period. Please inform other family members not to visit the hospital. It is recommended to visit and express condolences by telephone or WeChat video. If you leave the hospital, the escort certificate shall not be used as a certificate of exemption from inspection in the sick area. You must check the negative report of nucleic acid+travel code+health code+temperature measurement+asking about the history of residence again.
4. The visiting hours of the hospital are from 15: 00 to 17: 00 in the afternoon. Please visit at the wrong time according to the arrangement of the ward. The visiting staff is limited to one person and the visiting time is 30 minutes.
5. Visitors to the hospital should wear masks consciously, and cooperate with the medical staff to measure their body temperature and do a good job of hand hygiene, and show their health code, itinerary code and negative nucleic acid report. If they have a history of fever or suspicious epidemic, please do not visit the ward, and please go to the fever clinic to see a doctor in time.
6. On the same day, the hospital pass cannot be used as a certificate of exemption from inspection when entering the hospital from outside. If you re-enter the hospital, please cooperate with the entrance staff to check the trip code+health code+temperature measurement+asking about the history of residence.
Tongji hospital (released on August 1st)
In order to do a good job in the prevention and control of the current epidemic situation in COVID-19, prevent the spread of the epidemic situation and ensure the health and safety of you and your family, the relevant matters are hereby notified as follows:
First, the hospital entrance control
1. At the entrance of the hospital, all the people entering the hospital should wear masks, take their temperature and check the "health code" and "travel code".
2. Our hospital implements one-way flow, please follow the guidance of our staff to enter our hospital.
Second, outpatient treatment
1. For the health of you and your family, please tell the medical staff the medical history truthfully and sign the letter of commitment.
2. If you have been to high-risk areas in the last 14 days, please take the initiative to inform the pre-inspection personnel. If you have symptoms related to Covid-19 infection, such as fever, dry cough, fatigue, decreased sense of smell and taste, stuffy nose, runny nose, sore throat, conjunctivitis, myalgia and diarrhea, please take the initiative to inform the pre-inspection personnel.
3. Persons with abnormal body temperature (≥37.3℃) or obvious respiratory symptoms, those who come to Shanghai from or pass through areas with medium or high risk of domestic epidemic within 14 days, and those with yellow or red health code, please go directly to the fever clinic.
4. All patients in the fever clinic need to be tested for Covid-19 nucleic acid, and can leave the fever clinic area only after the test report is negative.
5. Outpatients with high-risk operation (gastrointestinal endoscopy, etc.) should provide Covid-19 antibody test results within 7 days.
Third, hospitalization management
1. All elective inpatients are required to provide a negative report of nucleic acid test issued by a regular hospital within 7 days before they can go through the hospitalization formalities.
2. Before the critical patients need to be admitted to the hospital urgently and the nucleic acid results are not available, they must be implemented in accordance with the hospital special patient audit process and prevention and control requirements.
3. Patients are forbidden to leave the hospital during their stay in the hospital.
4. Strictly implement the following ward management measures:
(1) Do not visit the hospital unless necessary, and encourage the use of video visits. If it is really necessary to visit, visitors should provide a negative report of nucleic acid test issued by a regular hospital within 7 days to visit within the time specified by the hospital, and the visiting time is 15:30-17:30 pm.
(2) Escort management: patients with relatively mild illness and self-care ability are not allowed to accompany in principle; If it is really necessary for self-care or illness, each hospitalized patient is only allowed to have a fixed escort.
(3) The escort personnel can enter the ward only after taking the temperature and checking the "health code" and "travel code" with the ID card, escort certificate and negative report of nucleic acid detection. The escort certificate shall be issued and recovered by the head nurse in the ward according to the regulations.
5. Hospitalized patients, accompanying staff and visiting personnel must wear masks in a standardized manner and be active in the specified area during their stay in the hospital, and it is forbidden to walk across wards and gather people to chat.
Shuguang Hospital affiliated to Shanghai University of Traditional Chinese Medicine (released on August 1st)
1. All personnel entering the hospital should wear masks and carry valid identity documents, medical cards or escort cards.
2. When all personnel enter the hospital, they need to measure their body temperature and take the initiative to show their health code (along with the application code) and travel code.
If you have lived abroad for 14 days, please take the initiative to inform the staff. The list of medium and high-risk areas in China can be updated in real time, which can be queried through the itinerary card above, or through WeChat WeChat official account "Shanghai Local Treasure" → "Risk/Vaccine" → "Latest National Medium and High-risk Areas".
Please try to make an appointment to see a doctor in different periods to avoid gathering and waiting in the hospital.
5. Please sit at intervals and keep a social distance.
6. Do "one person and one consultation room" when visiting a doctor.
7. If you have a recent history of fever, living in a high-risk area, contact with a confirmed or suspected patient in COVID-19, please cooperate with the staff to go to the fever clinic.
At present, hospital wards continue to emphasize strict escort and visit management, and it is not necessary to visit or accompany.
Shanghai Seventh People’s Hospital (released on July 31st)
First, before coming to the hospital:
Our hospital implements a full appointment system for experts, special diseases and general outpatient services. Please choose WeChat WeChat official account, Alipay life number or small program of Shanghai Seventh People’s Hospital to enter the Internet hospital and make an appointment in advance.
First-time patients can choose to file online in the Internet hospital, and then go to the hospital with the on-site appointment number;
Follow-up pharmacy patients can choose the Internet hospital for online follow-up.
Second, the hospital must:
Our hospital implements epidemic prevention inspection at the entrance of the hospital. Please prepare the application code and travel code in advance, and cooperate with the staff to wear masks, take temperature and conduct epidemiological investigation. Those who pass the temperature test and have no obvious respiratory symptoms can enter.
III. Registration and Payment:
Our hospital has realized online payment by mobile phone (including with the application, Alipay, WeChat), self-service machine card-off display code payment, and inter-clinic scan code payment. Please try to use the card-off payment method to reduce the hospitalization time.
Four, the elderly friendly services:
Elderly patients who don’t have smart phones will have volunteers to help guide them to fill out epidemiological investigation books;
Elderly patients who can’t use smart phones will have volunteers to help guide the card payment;
Family members can pay for medical treatment for the elderly over 60 years old by using family payment or non-inductive credit payment.
Five, if you need to queue up after admission:
During the epidemic prevention and control, please keep the patients in an orderly queue at a distance of 1 meter. Our hospital implements one-way circulation, please cooperate with the staff to guide the direction.
Sixth, special tips:
People with abnormal body temperature (≥37.3℃) or obvious respiratory symptoms, and people coming to Shanghai from or passing through areas with medium and high risk of domestic epidemic within 14 days, go directly to the fever clinic for treatment or nucleic acid detection;
Warmly remind all patients to continue to strengthen self-protection, check the "five-piece epidemic prevention set" and keep in mind the "five requirements for protection": continue to wear masks, keep social distance and pay attention to personal hygiene; Keep in mind that masks should be worn, social distance should be kept, coughing and sneezing should be covered, hands should be washed frequently, and windows should be opened as far as possible;
Our hospital will do its best to clean and disinfect, maintain order, and implement various prevention and control management measures to effectively protect the health and safety of the majority of patients coming to the hospital.
Xinhua Hospital Affiliated to Shanghai Jiaotong University School of Medicine (updated on August 2nd)
In order to continue to do a good job in the prevention and control of the epidemic situation in COVID-19, we hereby reiterate the relevant management regulations on outpatient treatment and inpatient visit and escort in our hospital, as follows:
First, the "five elements" of entering the hospital
1. Health code
2. Travel code
3. Wear a mask (do not wear a mask with a breathing valve)
Step 4 take your temperature
5. Valid documents (ID card, passport, etc.)
Second, the outpatient clinic tips
1. Try to see a doctor independently. If you really need to be accompanied, only one person is allowed. Please bring your valid ID.
2. Wear a mask all the time and avoid using a mask with an exhalation valve.
3. Wash your hands frequently, especially before touching your eyes, nose and mouth. Antibacterial hand gel is provided in all areas of the hospital.
4, orderly waiting, keep a safe social distance.
5. Appointment for medical treatment: real-name registration system of our hospital makes an appointment for outpatient treatment. Please make an appointment before seeing a doctor. Please search for "Shanghai Xinhua Hospital Service Number" on WeChat to make an appointment.
6. Recommend Internet hospitals for follow-up dispensing: You can make follow-up dispensing through Internet hospitals of Xinhua Hospital, and related drugs will be delivered directly to the door to reduce unnecessary visits to the hospital.
Third, the ward tips
1, do admission must provide the city within 3 days of nucleic acid report.
2, in principle, do not visit.
3. Don’t escort unless necessary. It is really necessary to be accompanied, one bed with one escort, and there is a "escort certificate" to fix the escort.
4, hospitalized patients and accompanying personnel shall not leave the hospital at will.
Four, the nucleic acid report does not need to go to the hospital for inquiry.
On the second day after completing the nucleic acid test in any hospital, you don’t need to print the report form, enter the "the State Council Client" and enter your name and ID number to query the nucleic acid test results.
Yan Chai Hospital affiliated to Shanghai Jiaotong University School of Medicine (released on August 2)
In order to further improve the prevention and control of epidemic situation in COVID-19, combined with the actual situation of our hospital, we hereby inform you of the relevant regulations on medical treatment in our hospital, such as appointment, emergency treatment instructions, Internet hospital treatment methods, on-site registration methods, and three online applications for COVID-19 nucleic acid testing methods. Please make good preparations for medical treatment.
1. Appointment for medical treatment: Our hospital has implemented appointment for medical treatment. In order to reduce your waiting time for medical treatment, please make an appointment in advance and come to see a doctor according to the appointment time.
The outpatient service of our hospital provides various ways of appointment (including general outpatient service, specialist outpatient service and expert outpatient service): online appointment, telephone appointment, inter-clinic appointment, self-service machine appointment, discharge follow-up appointment, etc. Please make an appointment in advance according to your visit time.
1. Online booking: mobile phone operation
Pay attention to WeChat WeChat official account-"Shanghai Renji Hospital Medical Service Number", click "self-service", select "self-service appointment", select departments or experts, and choose your appropriate time to make an appointment, so as to avoid waiting in line for a long time.
2. Make an appointment in the hospital: volunteers help you.
The hospital has a self-service machine and a manual appointment window. If you need help, there are volunteers in the hospital who will help you complete the appointment.
3. Telephone appointment: You can make an appointment by telephone, and the appointment number is 96886.
Second, the outpatient and emergency treatment instructions
1. When seeking medical treatment, patients need to show their "health code" and "travel code", wear masks (masks with breathing valves are prohibited), cooperate with the epidemiological investigation of entrance control personnel, and measure their body temperature before entering the emergency area.
2. Those who don’t have a smart phone can use the "ID card" and "medical insurance card" for credit card identification; If you don’t have such certificates, you can fill in the epidemiological questionnaire manually.
3. Our hospital implements one-way personnel diversion. Please follow the guidelines to get out of the emergency building.
4. Please wear a mask throughout the visit; It is recommended to use electronic medical insurance card for contactless registration payment; Please keep a distance of one meter in line.
Precautions:
1. Persons with abnormal body temperature (≥37.3℃) or respiratory symptoms, and those coming to Shanghai from or passing through areas with medium and high risk of domestic epidemic within 14 days, go directly to the fever clinic for treatment. Covid-19 nucleic acid test is required for patients in fever clinic, and only when the test report is negative can they leave the fever clinic area.
2. Please strengthen self-protection, check the "five-piece epidemic prevention set" and keep in mind the "five requirements for protection": continue to wear masks, keep social distance and pay attention to personal hygiene; Remember to wear a mask, keep a social distance, cover your cough and sneeze, wash your hands often, and try to open the window.
3. Please minimize the number of accompanying personnel to avoid cross-infection.
4. When seeking medical treatment, please do not take off the mask unless it is necessary, and discard the used mask in the special trash can according to the regulations, and do not discard it at will.
Third, the way of Internet hospital treatment
The Internet Hospital of our hospital has opened many services, such as online follow-up, dispensing, application for nucleic acid testing, and appointment for routine inspection items. You can choose the Internet Hospital of Renji Hospital to meet your medical needs according to your needs, and you can enjoy the services of follow-up, dispensing and issuing inspection without leaving home.
1. On-site registration method: According to the illness characteristics of the elderly and the actual situation of medical treatment, our hospital has reserved a certain proportion of on-site number sources to facilitate the elderly patients to register at the artificial service window, and can register directly on the spot without forcing an appointment.
2. Three online application methods for COVID-19 nucleic acid testing: In order to facilitate patients to carry out Covid-19 nucleic acid testing, avoid crowd gathering and minimize the risk of nosocomial infection, Renji Hospital has launched three online application methods for COVID-19 nucleic acid testing to choose from:
(1) Online application for nucleic acid detection service on mobile phones (WeChat and Alipay): the official online channel of Renji Hospital-WeChat "Shanghai Renji Hospital Medical Service Number" and Alipay Life Number "Renji Hospital Affiliated to Shanghai Jiaotong University School of Medicine". Please log in and click the "COVID-19 nucleic acid detection" button in the "self-service" module:
(2) In-hospital self-service detection area: Please scan the corresponding QR code with WeChat or Alipay in the self-service area for appointment for patients who have been hospitalized or accompanied by hospitalized patients, and then go directly to the designated place for tube collection and sampling after payment;
(3) Internet Hospital of Renji Hospital makes an appointment for COVID-19 nucleic acid test: Patients who have seen a doctor in our hospital within 3 months can enter the "Internet Hospital" module through WeChat "Shanghai Renji Hospital Medical Service Number" and consult a doctor to apply for COVID-19 nucleic acid test. After completing the online payment, they can directly come to the hospital and go to the designated place for tube collection and sampling, and only need to "run once" in the whole process.
Attachment: Time and place of testing after appointment in Yan Chai Hospital.
Inspection time of Renji East Campus (except national holidays):
Monday to Friday: 8: 00-16: 30; Saturday to Sunday: 8: 00-11: 30 and 12: 30-16: 30.
Testing location: No.160 Pujian Road, Pudong New Area, and the white steel plate room between the No.13 clinic building and the No.7 surgery building.
Inspection time of Renji West Campus (except national holidays):
Monday to Saturday: 8: 30-12: 00 and 13: 30-16: 30.
Detection location: No.145, Shandong Middle Road, Huangpu District, in the passage between Building 4 of outpatient department and Building 1 of inpatient department.
Time for testing in Renjinan Campus (except national holidays):
Monday to Sunday: 8:30-16:30
Detection location: No.2000 Jiangyue Road, Minhang District, near the fever clinic (outdoor).
After 24 hours of sampling, you can check and download the nucleic acid test report. Citizens and friends can check the nucleic acid test results through the mobile phone WeChat "Follow the bid" or "the State Council client" applet and WeChat "Renji Hospital medical service number" without going back and forth to the hospital to obtain a paper report.
Shanghai Children’s Medical Center (released on August 2nd)
In the "campaign" of epidemic prevention and control, Shanghai Children’s Medical Center has always tightened the string of epidemic prevention and control, and taken many measures to improve the "three-dimensional" outpatient service capacity, so that patients can see a doctor in the children’s center in a safe, orderly and practical manner. Here, I would like to remind all children and their families of the following precautions. Don’t worry too much, but be careful in protection.
Instructions for outpatient and emergency treatment:
First, appointment for medical treatment: all general, expert, specialist, special disease and special needs clinics fully implement appointment for medical treatment services.
1. WeChat appointment
"Shanghai Children’s Medical Center Patient Service" WeChat WeChat official account Appointment (4 weeks in advance)
2. Self-service reservation
Self-service appointment of all-in-one self-service machines in outpatient halls on the first and second floors (4 weeks in advance)
Step 3 make an appointment between clinics
After this outpatient visit, please ask the doctor to make an appointment for the next follow-up visit directly (8 weeks in advance)
4. Discharge appointment
The discharged patients can consult the details in the ward (8 weeks in advance).
Step 5 make an appointment on site
Convenience service center on the first floor (Monday to Thursday from 7: 30 to 15: 30, Friday from 7: 30 to 11: 30, 4 weeks in advance)
Step 6 make an appointment by phone
38626161 to 40000 or 96886 or 114 to medical navigation (4 weeks in advance)
7. Online booking
Yuyue.shdc.org.cn (4 weeks in advance)
Www.114-91.com (4 weeks in advance)
8. Special Clinic Appointment
Special diagnosis department: 58395238 (8:00-16:00 Monday to Sunday)
Specialist special consultation: 38626141 (Monday to Friday, 8:00-16:00)
Second, enter the campus
1. Wear a mask without breathing valve
2. Take the initiative to show the application code and itinerary code.
3. Cooperate with temperature measurement, cooperate with epidemiological history investigation, and make triage for everyone.
Third, outpatient and emergency treatment
Children whose body temperature exceeds 37.5 degrees Celsius enter the hot emergency area for treatment, and please take separate seats when waiting for treatment; Keep a distance of 1 meter from other personnel when queuing; Reduce touching public goods, please wash your hands with hand sanitizer after touching.
Fourth, nucleic acid detection
1. Medical treatment process: registration-billing-payment-sampling ("Shanghai Children’s Medical Center Patient Service" WeChat WeChat official account can bill online).
2. Before sampling, you need to scan or identify the "healthy cloud" QR code registration.
3. Sampling time:
Non-fever sampling point: 8:00-20:00 from Monday to Sunday.
Fever sampling point: Monday to Sunday from 0: 00 to 24: 00.
4. Sampling location:
Non-heating sampling point: at the rear passage of Building 2 (new building)
Sampling point for fever: emergency area for fever.
5. Report collection location: the hospital self-service report machine prints the report, and the mobile phone can also view it.
5. Internet Hospital: Enter the WeChat WeChat official account of "Patient Service of Shanghai Children’s Medical Center". Patients who have seen a doctor in the corresponding department of the Children’s Medical Center within three months can realize the online one-stop diagnosis and treatment service of "online follow-up, online prescription, and drug delivery to home" with only one mobile phone, and easily enjoy the whole process of online medical treatment experience.
Eye, Otolaryngology Hospital affiliated to Fudan University (released on August 2nd)
Instructions for outpatient service:
1. When entering the hospital, please wear a valveless mask all the time, take the initiative to show your ID card/medical insurance card, "health code" and "travel code" and cooperate with the entrance staff to complete the epidemiological investigation and measure your temperature. If the epidemiological history is not truthfully declared or concealed, it will bear corresponding legal responsibilities.
2. Please complete the appointment in advance and come to the hospital according to the scheduled time, so as to shorten the waiting time in the hospital and reduce the crowd gathering. If you can’t come to the hospital after the successful appointment, please cancel the appointment through the original appointment channel before 17:00 on the working day before the visit.
3. Follow-up and follow-up dispensing patients can go to the Internet Hospital of our hospital for online treatment.
4. Please observe "one person, one consultation room" when seeing a doctor, and please keep a distance of one meter in line.
5. Please provide the original paper report with negative nucleic acid test within 3 days for outpatients undergoing surgery.
6. Due to the need of epidemic prevention, the hospital implements one-way traffic, please follow the signs to guide the direction into and out of the hospital area.
7. Since there is no fever clinic in our hospital, if you meet any of the following conditions, please go to a fever clinic in another hospital.
① Abnormal body temperature (≥37.3 degrees) or respiratory symptoms.
② Within 14 days, it comes from or passes through the middle and high risk areas of domestic epidemic.
③ The health code/travel code is red or yellow.
Instructions for inpatients and accompanying personnel:
1. All inpatients and their accompanying staff must present the original paper report with negative nucleic acid test within 3 days, show the "application code" and "travel code", take their temperature and complete the paper flow screening before going through the hospitalization procedures. If you have been vaccinated, please show your vaccination certificate to the staff when you are admitted to the hospital.
2. The hospitalized patients are under closed management, and the patients and their accompanying families are not allowed to leave the hospital during hospitalization. Please bring common items in advance.
3. Visiting requirements: Considering the safety of hospitalized patients and relatives and friends, in principle, there is no visiting, and mobile phone "cloud visiting" is encouraged. If it is really necessary to visit in special circumstances, the family members should follow the relevant requirements of the hospital and hold a negative nucleic acid report for 3 days before entering the hospital area.
4. Escort requirements: According to the patient’s condition, if it is really necessary to be accompanied by medical staff, each hospitalized patient can have a fixed escort, and the escort will not be changed in principle during hospitalization.
5. Hospitalized patients and accompanying family members must wear masks regularly, do a good job of hand hygiene, and move around in the specified area, and do not walk across wards or gather people to chat.
Shanghai Hospital of Traditional Chinese Medicine (released on August 2nd)
Instructions for coming to the hospital:
1. All personnel entering the hospital should wear masks all the time, and carry valid identity documents or medical cards or escort cards.
2. When all personnel enter the hospital, they need to measure their body temperature, and take the initiative to show their trip code (the State Council client) and health code (along with the application code).
3. If you have lived abroad for 14 days, please take the initiative to inform the staff. The list of medium and high-risk areas in China can be updated in real time, which can be queried through the itinerary card above, or through WeChat WeChat official account "Shanghai Local Treasure" → "Risk/Vaccine" → "Latest National Medium and High-risk Areas". If you have recent epidemiological history such as fever symptoms, living history in high-risk areas, contact history of confirmed or suspected patients in COVID-19, please cooperate with the staff to go to the fever clinic.
4. Please try to make an appointment for outpatient service and come to the hospital in different periods to avoid waiting and gathering in the hospital for a long time.
Please sit at intervals and keep a social distance when waiting for the doctor.
In addition, at present, the outpatient service of Shanghai Hospital of Traditional Chinese Medicine implements a full appointment system. Search for the WeChat service number "Internet Hospital of Shanghai Hospital of Traditional Chinese Medicine" and call 96886 to make an online or telephone appointment. You can also make appointments for self-service machines or clinics in the hospital.
Shanghai Changhai Hospital (released on August 2nd)
Outpatient and emergency visits:
1. Please take the temperature test when entering the hospital and clinic, and take the initiative to show your ID card/medical insurance card, application code and itinerary code, and cooperate with the epidemiological investigation. If the epidemiological history is not truthfully declared or concealed, it will bear corresponding legal responsibilities.
2. For outpatient treatment, please go to the clinic as independently as possible. If you really need to be accompanied because of mobility difficulties, only one escort is allowed, and the escort must carry a valid identity document.
3. Wear a mask all the way to the hospital to avoid using a mask with an exhalation valve; Please don’t eat or drink in the hospital buildings; Do not take off the mask unless it is necessary, and discard the used mask in the special trash can according to the regulations, and do not discard it at will.
4. According to the regulations of the hospital, cooperate with the orderly treatment, so that one person has one consultation room. Please wait patiently outside the consultation room for patients who are not called.
5. Please go to the fever clinic for fever patients. All patients who go to the fever clinic must be tested for nucleic acid. Before the test results come out, please stay in the observation room. If you leave without the test results, you will bear corresponding legal responsibilities.
6. If you are under medical observation, please go to the outpatient clinic after the observation period expires.
7. Please wash your hands in time after touching public goods.
Ward management:
1. Visit and escort management, no visit. In principle, only patients with self-care difficulties or illness need to have a fixed escort. The escort should provide ID card, negative report of nucleic acid test within 3 days, vaccination history, living history within 14 days, health code, travel code and temperature to apply for "escort certificate" in the ward.
2. Patients and caregivers shall not leave the hospital at will. If there are special reasons, they need to ask for leave from the nurses in the ward and return at the specified time; Those who are overtime/not on leave need to be tested again for nucleic acid.
At the same time, Changhai Hospital implements real name, time division (30 minutes) and full appointment for outpatient treatment, and asks patients to complete their appointments in advance before coming to the hospital for treatment. There are two online booking methods: "WeChat WeChat official account Booking" and "WeChat Applet Booking". You can also call 95169 and 96886 to complete the telephone booking according to the voice prompts. On-site appointment: patients can go to the self-service appointment area on the first floor of the hospital clinic, and the on-site volunteers will help them complete the appointment.
The Fifth People’s Hospital affiliated to Fudan University (released on August 2nd)
Outpatient service management:
1. When entering the hospital and clinic, please cooperate with the body temperature test, and take the initiative to show your ID card/medical insurance card, application code and itinerary code, and cooperate with the epidemiological investigation. If the epidemiological history is not truthfully declared or concealed, it will bear corresponding legal responsibilities.
2. For outpatient treatment, please try to see a doctor independently. If you really need company due to mobility difficulties, only one escort is allowed; Accompanying personnel shall carry valid identification documents.
3. Wear a mask all the way to the hospital to avoid using a mask with an exhalation valve; Please don’t eat or drink in the hospital buildings; Do not take off the mask unless it is necessary, and discard the used mask in the special trash can according to the regulations, and do not discard it at will.
4, in accordance with the provisions of the hospital with orderly treatment, keep one meter spacing in an orderly queue, do one consultation room, patients who are not called, please wait patiently outside the consultation room.
5. If you are under medical observation, please go to the hospital for outpatient treatment after the observation period expires.
6. Please wash your hands in time after touching public goods.
7. In any of the following circumstances, please go directly to the fever clinic (open for 24 hours, enter from the special channel of the fever clinic at No.128 Ruili Road):
(1) Symptoms such as fever (body temperature ≥37.3℃), dry cough, stuffy nose, runny nose, sore throat, diarrhea, fatigue, myalgia, conjunctivitis and decreased sense of smell and taste;
(2) Travel history or residence history in high-risk areas within 14 days before onset;
(3) Have a history of contact with novel coronavirus infected patients or asymptomatic infected people within 14 days before onset;
(4) Patients who have been exposed to fever or respiratory symptoms in the community with their own cases reported within 14 days before onset;
(5) Aggregative onset (2 or more cases of fever and/or respiratory symptoms in a small area such as home, office and school class within 14 days);
(6) The health code is yellow or red.
Ward management:
1. Visiting management: The inpatient department of the hospital is under 24-hour closed management, with no visiting and no accompanying in principle.
2. Escort management: patients who need to be accompanied by medical staff due to difficulties in self-care or illness need to be limited to a fixed escort. The escort should provide ID card, negative report of nucleic acid test within 3 days, vaccination history, sojourn history, health code, itinerary code and body temperature to apply for "escort certificate" in the ward.
3. All accompanying personnel should check and record their body temperature, residence history, health code, travel code and vaccination history, and enter the ward only if there is no abnormality.
4, patients and caregivers are not allowed to leave the ward, not visiting, not a crowd.
In addition, the hospital implements real name, time division (30 minutes) and full appointment for outpatient treatment. Please complete the appointment in advance before coming to the hospital for treatment.
Shanghai Mental Health Center (released on August 3rd)
1. When you come to the hospital, please make sure that you have made an appointment in advance for the clinic you need to see. The hospital has implemented the outpatient appointment system. You can make an appointment in advance through WeChat WeChat official account, Alipay life number and telephone hotline.
Please prepare your ID card or new social security card before coming to the hospital. Relatives and friends accompanying you should also prepare their certificates.
3. When entering the hospital and outpatient department, please cooperate with the body temperature test, and take the initiative to show your ID card/new social security card, "health code" and "travel code" and cooperate with the epidemiological investigation. If the epidemiological history is not truthfully declared or concealed, it will bear corresponding legal responsibilities.
Recently, the number of travel card inquiries has increased sharply, and the service pressure of the system has been increasing. If you encounter unstable services such as network errors when using the web version of the travel card, WeChat applet or APP, you can still inquire by SMS: send a short message CXMYD to your operator (Telecom 10001/ Mobile 10086/ Unicom 10010) for inquiry.
4. Special groups such as the elderly who have difficulties in using smart devices can fill in the epidemiological questionnaire manually with the assistance of field staff.
5. If your "trip code" shows a trip with an "*", it means that you may have passed through a middle-high risk area. Please do a good job of nucleic acid detection within 48 hours before coming to the hospital.
6. There is an Internet hospital in our hospital, which can meet the needs of routine drugs (excluding refined second-class drugs and some drugs with limited varieties), and the drugs are delivered home by SF Express (express delivery fee is paid).
7. Please wear a mask all the way into the hospital area, and don’t use a mask with a valve. Please discard the mask in the yellow medical waste bucket.
8. For your health, please don’t eat or drink in the hospital.
9. The hospital has a one-way route. Please leave the hospital according to the guiding route, and never leave from the entrance.
10. All Shanghai local and foreign inpatients in our hospital are required to provide travel code+health code before hospitalization, and COVID-19 nucleic acid test, blood routine and biochemical routine test, chest CT examination and electrocardiogram examination are also required. The nucleic acid test report must be tested in this city and within the validity period of 3 days, and all the test reports are normal, so you can go through the hospitalization procedures.
Special reminder
1. If you have been to high-risk areas within 14 days, please take the initiative to inform the pre-inspection staff and be guided by the staff.
2. If your temperature exceeds 37.3℃, please take the initiative to go to the fever clinic or inform the pre-examination personnel.
3. Since there is no fever clinic in our hospital, if you meet any of the following conditions, please go to the fever clinic of the general hospital first.
① Abnormal body temperature (≥37.3 degrees) or respiratory symptoms.
(2) Within 14 days, it comes from or passes through the middle and high risk areas of domestic epidemic.
③ The health code/travel code is red or yellow.
Nucleic acid detection: The nucleic acid detection point of the hospital is located in the parking lot behind Building 2 in Xuhui Campus (No.600 Wanping South Road). The regular opening hours are: 9: 45-10: 15 and 14: 00-14: 30 from Monday to Friday.
Because the verification process of outpatient entrance is complicated, it may cause you to wait for a long time. At present, the weather is hot, so it is recommended that you take sunshade and replenish water in time. Patients who are old, weak and in need of help can ask the staff for help, and we will arrange the green channel to enter first.
Shanghai First People’s Hospital North (Hongkou) Campus (released on August 3rd)
In order to further implement the requirements of the epidemic prevention and control work in COVID-19, we hereby reiterate the relevant management regulations of our hospital as follows:
First, medical advice
1. The outpatient service in our hospital adopts the appointment system. You can make an appointment in advance through the official appointment channel in different periods. Come to the hospital according to the appointment time, and try to shorten the hospital stay.
2. When patients and their families come to the hospital, please bring the original valid identity documents such as ID card, medical insurance card and passport. It is suggested that patients go to the hospital independently, and in special circumstances, at most one family member will accompany them to the hospital to reduce the gathering of hospital personnel.
3. When entering the hospital, patients and their families must show their trip codes and health codes, and cooperate with the staff to conduct epidemiological investigation and measure their body temperature.
4. During the hospital stay, wear a mask all the time, and do not use a mask with a breathing valve.
5. Please try to keep a safe distance while you are in the hospital. When visiting the clinic, please wait for the call and enter the consultation room, and keep one consultation room for each person.
6. Those who undergo digestive endoscopy, respiratory endoscopy, laryngoscopy and oral surgery with high-speed handpiece must make an appointment with negative results of nucleic acid in this city or our hospital within 7 days. Patients from high-risk areas must be isolated for 14 days before they can make an appointment for examination with two negative nucleic acid reports (24 hours apart) from this city or our hospital.
7. Wash your hands frequently. After touching public goods, avoid touching your eyes, nose, mouth or wound. Antibacterial hand gel is available in all areas of the hospital for your use.
8. The Internet clinic in our hospital provides follow-up dispensing and consulting services. If you have seen a doctor in our hospital in recent February, I recommend you to use the internet clinic and enjoy the service of delivering medicine to your home.
9. Our hospital provides citizens with self-help nucleic acid detection services. You can complete self-service billing at WeChat WeChat official account or the self-service area downstairs in No.5 Hospital.
10. Opening hours of outpatient service area: 6:45-18:00 from Monday to Saturday.
11. The emergency and fever clinics in our hospital are open 24 hours a day.
Important note: If you or your co-resident has one of the following circumstances: ①. Passing through or living in-the current high-risk areas in China and overseas; ② For those with fever (above 37.3 degrees), dry cough and abnormal taste and smell, please go to the fever clinic!
Second, the outpatient treatment instructions
(A) recent outpatient and emergency treatment process
Before coming to the hospital on the same day, prepare the trip code, health code and electronic flow meter in advance, and save the screenshots for inspection when entering the emergency area. The screenshot is valid on the same day. Patients who can’t operate with smart phones can come to the hospital to fill out a paper flow chart with their original identity documents or medical insurance cards.
(B) offline outpatient appointment way
Eight appointment methods: 1. Hospital official website appointment; 2. Shen Kang Medical Network Appointment; 3. AliPay APP City, a service window appointment; 4. Doctor’s clinic appointment, telephone appointment hotline (55369191); 5. WeChat appointment; 6. Self-service machine reservation (one-stop, dual-screen machine, wall hanging); 7. On-site appointment; 8. Community Appointment
(All reservation channels release the number source 14 days in advance, and WeChat WeChat official account has been able to reserve the number source in the current time period of the day.)
(C) Internet outpatient appointment process
1. Tie the card
The first time you use the Internet hospital, you need to complete the card binding operation first. Enter the new version of the smart portal, and use the "online outpatient appointment" after completing the card binding (local medical insurance card, self-funded card) through the "add patient" entrance at the top.
2. Make an appointment
The new version of the intelligent portal "online outpatient appointment" entrance provides registration appointment service; The "one-click online consultation" entrance at the lower right provides online consultation service.
(four) the public nucleic acid detection process (in case of urgent task or sample review, the report may be delayed)
1. Pay by WeChat, Alipay or self-service machine.
(1) For the Shanghai medical insurance card that has not been seen in our hospital, please open the electronic medical insurance card first, and then complete the independent filing in our hospital, or file it in the self-service machine.
(2) For foreign medical insurance cards or self-funded patients, please set up a card on the self-service machine first.
2. Sampling at sampling points
Opening time of sampling point:
Monday-Friday 7: 30-17: 00 and Saturday 7:30-11:30.
3. Take the report time
Sample before 10:30, and get the report after 14:00 on the same day;
Sample before 15:00, and get the report after 18:30 on the same day;
Sample after 15:00, and get the report after 14:00 the next day;
4. Take the report method
(1) self-service report printer, which prints the report with the medical card.
(2) The query result of WeChat service number; Alipay Life Number Query Results
(3) with the bidding query results
If the information such as ID card and mobile phone number is inaccurate and complete, you may not be able to check the report online. Please go to the hospital self-service machine to print the report.
You can also modify the identity information in the one-stop self-service machine or the manual financial window.
Please go to the fever clinic for patients with fever. The above process is not applicable.
Iii. Instructions for inpatients and their families
1, all hospitalized patients and their families, strengthen epidemiological investigation, provide health code, travel code, nucleic acid negative report within 3 days, standardize wearing masks, and cooperate with temperature measurement. People who have a history of medium and high-risk residence, have fever, and cannot provide effective negative nucleic acid reports, health codes and travel codes are not allowed to enter the ward. 2. Strict visiting management. In order to ensure the safety of patients during the epidemic, the hospital does not recommend family visits, encourages video visits and reduces contact.
3. Strict escort management. During hospitalization, ordinary patients are not arranged to be accompanied in principle. If it is really necessary for critically ill patients, parturients and pediatric patients to be accompanied, a fixed person is allowed to be accompanied in principle. Please prepare daily necessities and masks, wear masks correctly during the whole process, pay attention to hand hygiene (wash hands frequently), accept daily temperature monitoring, and do not gather or visit in the ward, and do not leave the hospital during the escort period.
4, if there are any items delivered to hospitalized patients, unified temporarily on the designated shelves, regularly transported to the ward.
