Women complain that Xiaomi SU7 has not delivered paint, and Xiaomi Automobile： relevant policies will be issued to solve it.

Recently, a woman in Shenzhen, Guangdong Province issued a document saying that she bought the original version of Xiaomi SU7 car, but the car that has not been delivered has been painted. On the 7th, Ms. Mo, the party concerned, introduced that a piece of paint had been covered before the car was told that it had bumped during transportation, so it could only be repaired and paid 5000 points (the purchasing power in Xiaomi Mall is equal to 500 yuan) and then delivered normally. After Ms. Mo refused, the other party proposed a solution to compensate up to 20,000 points, which did not support the replacement of a new car, and the deposit for returning the car could not be refunded, which was rejected by Ms. Mo again. Ms. Mo insisted on a new car.

In this regard, Xiaomi Automobile customer service said that it is impossible to replace a new car, and it will take a long time to reorder. It can be negotiated with the delivery center, and relevant policies will be introduced to solve such problems. The staff of Shenzhen Xiaomi Delivery Center said that there will be a person in charge of the delivery center to deal with the privacy of the owner.