In the past four years, 74-year-old Shanghai aunt Fang Fang (pseudonym) has invested more than 1.5 million yuan in a health center named Hanfang Health Management Center in Pudong New Area. As a result, the disease has not been cured, and it is still burdened with foreign debts. It is even more difficult to defend rights.
On March 15th, The Paper reported that there were suspected illegal medical practice and false propaganda of health care items in the health care center, which caused widespread concern. On the afternoon of 15th, The Paper learned from the Shanghai Municipal Market Supervision Administration that it had paid attention to the media reports and was investigating the relevant situation.
The Paper previously reported that there are 12 brother stores in Shanghai, which are located in Hongkou, Pudong, Baoshan and Yangpu. The actual controller is Huang Wenmin, a native of Heilongjiang. Many stores involved attract middle-aged and elderly customers with the promise of "curing all diseases" and "living to 88 years old", and sell them services such as waist physiotherapy, cerebral infarction treatment, and five internal organs to eliminate dampness and toxin, and the price is as high as several hundred thousand yuan.
In February of this year, insiders of the health care center publicly reported that all the staff in the above-mentioned institutions that focus on Chinese health care have no medical background or medical qualifications, claiming to be an "expert" from Beijing University of Chinese Medicine, and also a store manager, with only junior high school education.
Behind the high-priced health care projects, the operating costs of the health care centers involved are not high. Every bottle of Chinese herbal medicine oil in the store is cheap essential oil purchased online. The instrument that claims to be able to "test blood and detect cancer" is essentially just to screen the blood under the microscope and has no cancer detection function. The main expenses of the health center are store rent and labor costs, and the primary criterion for recruiting employees is to see whether the mouth can speak.
Take "Hanfang Health Management Center" as an example, the store marks customers as digital codes, and requires employees to report customers’ situation every day, understand the children’s situation and economic situation of the guests, make an offer according to the customer’s ability to pay, and at the same time launch an emotional offensive to make customers pay the bill.
Many customers reported to The Paper that they had failed to cure any diseases at sky-high prices, but their requests for refunds were blocked. For customers who ask for a refund, the store refuses to provide a full refund and asks to sign a refund agreement. The agreement requires customers to promise ten conditions, including: after the refund, consumers must not do anything that hurts Party A’s reputation and credibility; The physical and health problems of consumers have nothing to do with Party A; Consumer refund is caused by personal reasons and has nothing to do with Party A’s service items and products. Some customers even said that they were intimidated and threatened during the refund process.
On March 11th, in a telephone interview with The Paper, Huang Wenmin denied that consumers had exaggerated the effect of promoting physical therapy for employees, and denied that the store had hired experts and cheated consumers.
On the afternoon of March 15th, The Paper called the Shanghai Municipal Market Supervision Administration. The staff of the bureau said that they had paid attention to the media reports and were investigating the relevant situation.
As early as the middle and late February, many consumers interviewed complained about the above problems to the Liangcheng Market Supervision and Management Office of Hongkou District Market Supervision Administration where their stores are located. On March 15th, the staff of Hongkou District Market Supervision Administration told The Paper that the relevant complaints were still being processed.
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